The general conditions of sale and use transcribed below (hereinafter “General Conditions”) apply only to the Italian territory and to all sales (hereinafter as “Services” or individually “Service”) provided by Decocasashop, through its domain www.decocasa.it (“Site”).

The use of the Services is allowed only to a registered user, who has:
a) having read the information relating to the processing of personal data;
b) accepted the General Conditions;
c) created a Decocasashop account, as indicated below.

Pursuant to and for the purposes of articles. 7 and 12 of the Legislative Decree. n. 70 of 9.4.2003, Decocasashop.it communicates the following information to users:

the provider of the Services covered by the General Conditions is:
Team21 Srl,
with registered office in Via De Nicola 9, 52025 Montevarchi (AR);
REA number: FI – 676761 (hereinafter “Decocasashop”).

The user is requested to print a copy of the General Conditions and / or to store them on a durable support.

1. Object and scope of application

1.1 These General Conditions apply to the services and sales of Services carried out by Decocasashop on the Site. Any new services will be subject to these General Conditions, unless otherwise specified by Decocasashop.

1.2 The offer and sale on the Site constitute a distance contract governed by art. 50 et seq. of the Legislative Decree 6 September 2005, n. 206 (“Consumer Code”) and by Legislative Decree 9 April 2003 n. 70, containing the regulation of e-commerce.

1.3. The purchase of the products offered by Decocasashop on the Site is allowed only to adults who hold the quality of consumers pursuant to the Consumer Code, that is, natural persons who, in relation to the purchase of the Products, act for purposes unrelated to the activity. entrepreneurial, commercial, craft or professionally carried out.

1.4 If the user acquired on the Site as a professional, the provisions of Articles 6 and 8 will not apply. The guarantee applied to the products purchased on the Site will be the one referred to in the provisions of the Civil Code.

1.5 The General Conditions can be modified at any time. Any changes and \ or new conditions will be effective from the moment of their publication in the “Terms and conditions” section of the Site. To this end, we invite users to regularly access the Site and check the publication of the most updated General Conditions.

1.6 The General Conditions applicable to the individual sale are those in force on the date the purchase order is sent.

1.7 These General Conditions do not regulate the sale of products and / or the provision of services by parties other than Decocasashop that are present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these subjects, it is necessary for the user to verify their conditions of sale. Decocasashop is not responsible in any way for the provision of services and / or for the sale of products by such subjects. Decocasashop does not carry out any checks and / or monitoring on the websites that can be consulted through these links. Decocasashop is therefore not responsible for the contents of these sites or for any errors and / or omissions and / or violations of the law by them.

2. Pre-contractual information

In accordance with the Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, Decocasashop informs the user that:

2.1 to conclude the purchase contract for one or more products on the Site, the user must fill in an order form in electronic format and transmit it to Decocasashop, electronically, following the instructions that will appear from time to time on the Site and that they will accompany the different phases of the purchase;

2.2 the contract is concluded when Decocasashop registers the order form, after verifying the correctness of the data relating to the order and payment;

2.3 before proceeding with the transmission of the order form, the user can check and correct any data entry errors by following the instructions indicated on the Site from time to time and which will accompany the different stages of the purchase;

2.4 once the order form has been registered, Decocasashop will send the user to the e-mail address indicated a confirmation e-mail containing a summary of the General Conditions, information relating to the characteristics of the product purchased, a detailed indication of the price. , the means of payment used, the methods for exercising the right of withdrawal, the shipping costs and any additional costs as well as the indication of the assistance service. It is recommended to keep the e-mail received as proof of purchase or to store it on a durable support;

2.5 the order form will be stored in the Decocasashop database for the time necessary to process the order and, in any case, in accordance with the law.
2.6 to access their order form, the user can consult the “My account” – “My purchases” section of the Site where they will find a list of all orders placed. You can also view the terms and conditions at any time on http: //www.decocasashop.it//terms-and-conditions/

2.7 with the electronic transmission of the order form, the user unconditionally accepts and undertakes to observe these General Conditions.

3. Registration on the Site and creation of an account

3.1 The user must carry out, prior to the transmission of a purchase order, his registration in the manner indicated on the Site. In particular, the user can: – Create a new account; – Use your existing account for the www. decocasashop.it.

3.2 Registration on the Site is free. To register, the user must complete the registration form, entering name, surname, an e-mail address and a password (hereinafter the “Registration Credentials”). Registration is confirmed by email sent to the address provided by the user. The user is responsible for ensuring that the data is complete and truthful and that the information provided is always up to date

3.3 The Registration Credentials must be used exclusively by the user and cannot be transferred to third parties. The user must notify Decocasashop without delay in the event of suspected improper use of the same. The Registration Credentials can be changed by the user at any time by accessing the “My Account” section on the Site.

3.4 The Site and its services are provided in Italian.

3.5 It is forbidden to use Decocasashop.it outside the foreseen area, in particular to interrupt or manipulate technical processes. Interference with the intent to obtain unauthorized benefits to the detriment of Decocasashop or other customers will result in the immediate loss of access to the online site of decocasashop.it and the blocking of the customer’s account.

3.6 In the password protected section “My account” on decocasashop.it, it is possible to view and, if necessary, modify the open, recently sent and / or completed orders as well as manage and save your data, any discount coupons and any newsletter subscriptions.

3.7 Decocasashop reserves the right to refuse, at its sole discretion, the registration of any user.

3.8 Decocasashop also reserves the right not to accept orders, from anyone coming, which are anomalous in relation to the quantity of products purchased or the frequency of purchases made on the Site, as well as in relation to the improper or suspicious use of the gift vouchers referred to in section 12.

3.9 The user can cancel his registration at any time by sending an email to assistenza@decocasashop.it. If the user has used the same account used for www.decocasashop.it for Decocasashop, the cancellation will only be effective on decocasashop.it
3.10 The user may have only one account for decocasashop.it. Multiple accounts will be deleted.

4. Terms and conditions of purchase.

4.1 All prices indicated on the Site are expressed in Euros (€) and are inclusive of VAT. The contribution to the shipping and delivery costs is explicitly indicated and includes VAT. This amount will be highlighted separately on the order form prior to sending and on the order confirmation e-mail. Shipping costs are also indicated on the page relating to the single product.

4.2 The user will be charged the price of the product indicated on the Site at the time the order was sent by him.

4.3 The products will remain the property of Decocasashop until the user has paid the purchase price and expenses.

4.4 Decocasashop will process the purchase order only after receiving confirmation of the authorization to pay the total amount due, consisting of the purchase price, shipping costs and any additional costs, as indicated in the order form.

4.5 Decocasashop reserves the right not to confirm orders from users with whom disputes are pending or in the case provided for by art. 7.4.

4.6 Decocasashop reminds the user that the product he purchases is intended exclusively for the country in which he places the order; therefore, in the event that the user decides to enter the product in a different country, the user will be solely responsible for the entry. Decocasashop declines all responsibility in this regard as of now.

5. Delivery

5.1 Deliveries are made in EU, with the exception of Livigno (SO) and Campione d’Italia (CO), to the postal address indicated by the user in the order form. You are responsible for receiving delivery to the address provided during normal business hours.

5.2 Delivery times are those indicated in the purchase order registered in the “My profile” section of the Site and specified in the purchase order confirmation. In the event of failure to indicate a specific delivery deadline, it will take place within thirty days from the one following the dispatch of the order.

5.3 Upon delivery of the products to the carrier, an e-mail confirming the shipment will be sent to the user. Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays.

5.4 In case of impediments to delivery due to force majeure or by third parties or in case of ancillary delivery costs due to address changes or particular causes (example: limited traffic areas, impossibility of access for dedicated vehicles, upper floors) Decocasashop will contact the user by e-mail to inform him of the delay in delivery times or of any unforeseeable additional costs at the time of sending the order. Decocasashop cannot be held responsible in any way for any delays due to facts of third parties and / or due to force majeure. If the user does not consider the new delivery deadline to be acceptable, the user can immediately withdraw from the contract without any penalty. Decocasashop will refund the user the price paid immediately upon receipt of the notification of withdrawal, and in any case within 14 days of receipt of the notice of withdrawal.

5.5 Delivery is considered completed when the product is made available to the user at the address specified in the order form. Decocasashop invites the user to report any errors or damage relating to the product or delivery as soon as possible.

In case of non-delivery due to the absence of the recipient at the specified address, the courier will leave a postcard to certify the delivery attempt. The card will indicate the data that the user must use to contact the courier and make an appointment for the second delivery attempt. After two “unsuccessful” delivery attempts, the package will go into storage and the Decocasashop Customer Service will contact the user in order to release the inventory and ensure that the delivery takes place as soon as possible. If this attempt is also unsuccessful, the purchased product will be sent back to Decocasashop. After thirty days from the date on which the product was returned to Decocasashop, the contract will be considered terminated and the purchase order canceled pursuant to art. 1456 of the Italian Civil Code Decocasashop will reimburse the amount paid by the user net of the costs of unsuccessful product delivery as well as the costs of returning the product to Decocasashop and custody costs. The termination of the contract and the refund amount will be communicated to the user via e-mail The refund amount will be credited to the payment method used by the user for the purchase.

5.7 In the event that the package shows obvious signs of tampering or alteration, the user must report this upon delivery by signing the appropriate Proof of Delivery (POD) document prepared by the courier. In the event of failure to report as indicated above, the user will not be able to retaliate against Decocasashop which is not responsible for failure to communicate by signature with reservation.

6. Right of Withdrawal

6.1 If the user is not satisfied with his purchase for any reason, he has the right to return the purchased products within 100 days from the date of receipt of the products. Decocasashop offers its users the possibility to return products free of charge through:

In order to exercise the right of withdrawal, the customer must, within 14 days (fourteen) starting from the day of receipt of the goods or goods covered by the purchase contract, send a written communication, by means of a registered letter with notice of receipt, or an email to the following addresses:

Team21 Srl
Via De Nicola 9,
52025 Montevarchi (AR)
Email: assistenza@decocasashop.it

To this end, the customer can optionally use the model withdrawal form which can be downloaded here.

C) If you have a certified e-mail account, just write to team21srl@legalmail.it. The communication must include an attached copy of the withdrawal form, which can be downloaded at this link and duly completed.
As required by current legislation, e-mails sent from a certified e-mail account have the value of a recommendation

Upon receipt of the declaration of withdrawal, Decocasashop will send the customer a confirmation of receipt and the communication of all the details to the email address indicated in order to proceed with the return of the product following the withdrawal.

The withdrawal can also be anticipated by e-mail to the email address assistenza@decocasashop.it provided that the communication of withdrawal is confirmed by registered letter with acknowledgment of receipt.

For all methods of exercising the withdrawal, the products must be returned intact and properly packaged, preferably in their original packaging, accompanied by any accessories. For any further information please contact assistenza@decocasashop.it.

6.2 Pursuant to art. 57, paragraph II, of the Consumer Code, the user is responsible for the decrease in the value of the products resulting from the handling of the products themselves other than that necessary to establish the nature, characteristics and functioning of the goods. In this case, Decocasashop reserves the right to ask the user to refund the decrease in value found.

6.3 In order to exercise the right of withdrawal, the goods to be returned are not required to be insured against theft and accidental damage from transport. However, since the risk inherent in the return of the goods weighs on the buyer, Decocasashop invites the buyer who intends to exercise the right of withdrawal to insure, at his own expense, the shipment for the value indicated in the order confirmation email. of purchase.

6.4 In accordance with art. 56, paragraph III of the Consumer Code, only after the return of the product or only after verifying that the user has returned the goods, Decocasashop will proceed, as soon as possible, to refund the user. The refund amount will be credited to the same payment method used for the purchase, unless otherwise agreed with the user. The value date of the refunded amount will be the same as the debit.

6.5 Decocasashop declines all responsibility for any delays in crediting, which depend on the bank or the type of credit card used for payment. In any case, the value date of the credited amount will be the same as the debit.

6.6 Pursuant to art. 9 of the Consumer Code, the right of withdrawal is excluded in the event that the sale relates to products made to measure or customized or which by their nature cannot be returned or are liable to deteriorate or expire rapidly, or sealed goods that do not they can be returned for hygienic or health protection reasons and have been opened after delivery.

7. Payment

7.1 For the payment of the price of the products and the related shipping and delivery costs, the user can choose one of the methods indicated in the order form. In no case will costs higher than those actually incurred by Decocasashop be charged, in relation to the chosen payment instrument. The payment of the purchased products Decocasashop offers the possibility to pay the price through the following means:
– Credit cards of the VISA, MASTERCARD and American Express circuits, whose payments will be processed through a secure server-to-server connection using the SSL (Secure Sockets Layer) protocol with 128 bit encryption
– Paypal allows you to pay via your credit / prepaid card or via your Paypal account (rechargeable via bank transfer or credit / prepaid card). Paypal does not involve any additional cost for the customer. If you are not already registered on Paypal you can conveniently open an account by clicking here.
. . .

– Bank transfer: It is also possible to pay by bank transfer on Decocasashop. Once the order is completed, we will send you an email with the details of the current account to which to make the payment. We will prepare your order as soon as our bank confirms the order has been credited.

7.2 At the time of transmission of the order, no charge will be made on the credit card used by the user for payment. The charge will be made only after that (i) the details of the credit card used by the user for the payment have been verified and (ii) the issuer of the credit card used by the user will have issued the debit authorization.

7.3 If the invoice is deemed necessary, the customer is required to notify this by writing to assistenza@decocasashop.it. The information and the procedure for requesting billing is available in the FAQ section, which is an integral part of these General Conditions. The receipt of each purchase will be available in the “My Account – Orders” section.

7.4 In case of non-payment, Decocasashop will charge the costs relating to the management of the outstanding payment to the user and will refuse the relative purchase order, communicating it by e-mail.

7.5 Decocasashop reserves the right not to accept certain payment methods at its sole discretion.

8. Guarantees and non-conformity of products

8.1 products offered on the Site comply with the national and community legislation in force in Italy

the products offered on the Site is that which the suppliers, under their own responsibility, have communicated to Decocasashop. The images and colors of the products published on the Site may differ from the real ones due to the local settings of the systems and / or the tools used for their display. Decocasashop is not responsible for the mismatch between the ordered product and the description of the product present on the Site, in the event that the mismatch derives from errors in the description attributable to the supplier and of which Decocasashop was not and could not be aware of the use of normal diligence.

8.3 All products sold on the Site are covered by the Legal Guarantee of Conformity provided for by articles 128-135 of the Consumer Code (“Legal Guarantee”). The Legal Guarantee is reserved for consumers.

8.4 In the event of a lack of conformity of the purchased products with respect to the description published on the Site, the user has the right to repair or replace the product, without any additional expense, where this is possible in relation to the number of copies still available for sale. and unless the replacement or repair is not excessively burdensome for Decocasashop in consideration of the value that the asset would have, if there were no lack of conformity, and the extent of this defect. Alternatively, the user has the right to terminate the contract or to reduce the price, in accordance with the following provisions.

8.5 Decocasashop is liable to the consumer for any lack of conformity existing at the time of delivery of the product and which occurs within two years of such delivery. The lack of conformity must be reported to Decocasashop, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered, by sending an email to assistenza@decocasashop.it.

.6 Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the product already existed on that date, unless this hypothesis is incompatible with the nature of the product or with the nature of the lack of conformity. In order to take advantage of the Legal Guarantee, the user must therefore provide proof of the date of purchase and delivery of the goods.

8.7 In the event of termination of the contract, Decocasashop will refund the price paid by the user, in addition to shipping costs and any additional costs. In the event of a price reduction, Decocasashop will refund the amount of the reduction previously agreed with the user. In any case, the refund amount will be communicated to the user by e-mail and credited to the payment method used by the user for the purchase. The user must agree with the Decocasashop Customer Service the methods of shipping the goods.

8.8 Products repaired, modified or altered in any way by the user are excluded from the Legal Guarantee. Also excluded from the scope of the Legal Guarantee are any faults or malfunctions or defects of any other type caused by accidental events or by the user’s responsibility or by a use of the product that does not comply with its intended use and / or as provided in the documentation. technique attached to the product, if any, or in the instructions for use relating to the same.

8.9 The conventional guarantees relating to the products sold are those provided directly by the manufacturer.

8.10 Under no circumstances can Decocasashop be held responsible for the non-fulfillment of any of the obligations deriving from these General Conditions in the event that the non-fulfillment is caused by unforeseeable circumstances and / or force majeure, including, purely example, natural disasters, terrorist acts, network malfunctions and / or blackouts.

9. Obligations and responsibilities of Decocasashop

9.1 Decocasashop undertakes to correct all errors in the description of the products offered on the Site, as quickly as possible, starting from the notification of the same. The reporting of such errors can be made by contacting the Decocasashop Customer Service at the addresses and numbers indicated in the introduction.

9.2 Decocasashop is not liable in the event of damage, of any kind, deriving from improper installation and / or use of the product and / or not in accordance with the instructions provided by the manufacturer as well as in the event of damage resulting from unforeseeable circumstances or force majeure.

9.3 Decocasashop will not be liable in the event of loss of revenues, profits, data or any other indirect damage of any nature deriving from or in any case connected to contracts subject to the General Conditions.

9.4 The responsibility of Decocasashop, in any case, cannot exceed the total value of the purchase order.

9.5 Under no circumstances can Decocasashop be held responsible for the non-fulfillment of any of the obligations deriving from the contracts subject to the General Conditions in the event that the non-fulfillment is caused by unforeseeable circumstances and / or force majeure, including, to purely by way of example, natural disasters, terrorist acts, network malfunctions and / or blackouts.

9.6 Decocasashop is liable only for willful misconduct and gross negligence, unless it concerns fraudulently concealed damage, damage from injury to life, injury or health, or damage resulting from the breach of relevant contractual obligations.

10. Suspension of the Service

10.1 Decocasashop reserves the right to temporarily suspend, without any prior communication, the provision of the Services for the time strictly necessary for the technical interventions necessary and / or appropriate to improve the quality of the same Services.

10.2 Decocasashop may, at any time, interrupt the provision of the Service if there are justified reasons of security or breaches of confidentiality, in this case notifying the user.

11. Site Contents and Intellectual Property Rights.

11.1 The contents of Decocasashop, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on the Site, including menus, web pages, graphics, colors, schemes, tools, fonts and website design, diagrams, layouts, methods, processes, functions and the software, are protected by copyright and any other intellectual property right of Decocasashop and other rights holders. The reproduction, modification, duplication, copying, distribution, sale or otherwise exploitation of the images, contents of the Site is prohibited unless previously authorized in writing by Decocasashop. Any use of the contents of the Site for commercial and / or advertising purposes is also prohibited.

11.2 All other distinctive signs that distinguish the products sold on the Site are registered trademarks of their respective owners and are used by Decocasashop by virtue of a license, for the sole purpose of distinguishing, describing and advertising the products for sale on the Site. Any use of the aforementioned distinctive signs that does not comply with the law and, as unauthorized, is prohibited. is in no way permitted to use any distinctive sign on the Site to take unfair advantage of the distinctive character or reputation of these or in such a way as to harm them and their owners.

11.3 Hypertext links to external websites are available on Decocasashop.it. Decocasashop has no influence on the contents of these external websites, does not adopt them and assumes no responsibility for their content. As soon as Decocasashop becomes aware of illegal content, Decocasashop will delete the corresponding hyperlinks on decocasashop.it.

11.4 All rights to use the images on Decocasashop are owned by Decocasashop or our partners. The use of the image material, in any form, is not allowed unless expressly authorized by Decocasashop.

11.5 In no case may the user alter, change, modify or adapt the Site, or the material made available by Decocasashop.

13. Complaints service
The satisfaction of our customers is very important to us. Therefore, we strive to handle your requests as quickly as possible and recommend that you report the quality of the service to us. For assistance requests or complaints, please contact our customer service:

E-mail: service@decocasashop.it
Phone: +39 333 851 5030

14. Data security

14.1 14.1 When registering on decocasashop.it, the user will be asked to provide personal data. All personal data will be processed by Decocasashop in accordance with the relevant legal provisions, in particular those on the protection of personal data. To safeguard your data in online payment transactions, Decocasashop protects them with cutting-edge encryption techniques, such as: For example, Secure Socket Layer (SSL). SSL is a recognized standard protocol that guarantees the secure exchange of data. All data used for the order will be encrypted and sent to Decocasashop.

14.2 Decocasashop’s privacy policy is available at https://www.iubenda.com/privacy-policy/30688151

15. User Reviews

15.1 The User who purchases one or more products will have the opportunity to evaluate the product, after receiving it, by leaving a review (“Review”). The Review must focus on the product received and not on the services (such as delivery) and will be published under a pseudonym chosen by the User.

15.2 The User guarantees that any information, message, text, data made available to Decocasashop through the Review is original and does not violate the rights of third parties, by way of example, copyright, intellectual property rights.

15.3 The User acknowledges that he is the author and solely responsible for any and all Review transmitted, disclosed, exchanged or otherwise made available to Decocasashop and undertakes to indemnify and hold Decocasashop harmless from any claim and / or claim of third parties deriving from its own Reviews.

15.4 The User undertakes not to disclose and “post” Reviews containing sensitive data, as well as to enter / publish content of a pedo-pornographic, pornographic, obscene, profane, defamatory, offensive, contrary to public order or morality nature, which promote or induce illegal activities or activities that contain viruses or other programs that damage the functionality of the computer systems of others.

15.5 Decocasashop declares that it does not under any circumstances carry out an editorial control on the Reviews and is not required to carry out any control activities on the lawfulness, truthfulness, validity, accuracy, non-deceptiveness, non-offensiveness of the Reviews. In any case, Decocasashop reserves the right to refuse and / or eliminate at its discretion the Reviews not deemed suitable.

15.6 Decocasashop declines all responsibility for damages, claims or losses, direct or indirect, deriving to the User or to third parties from the transmission, disclosure, exchange or making available of Reviews provided by Users.

15.7 The User grants Decocasashop a free license for the use and / or publication of Reviews on the Site.

15.8 The license relating to Reviews provided herein may be revoked by the contributing User only for serious and proven reasons, recognized as such by the management of the Site, which is responsible for authorizing or not, at its sole discretion, the request for revocation.

15.9 The User who accesses the Site declares to be aware of the possibility that the reviews contain contents which he considers inappropriate or which may offend the sensitivity of certain people, and in any case he acknowledges that the responsibility of the Reviews is not of Decocasashop but of the respective authors or contributors.

16 Final provisions, applicable law and competent court

16.1 The General Conditions are governed by Italian law.

16.2 For any dispute concerning the General Conditions, the Court of the place indicated by the user as his residence or domicile will be competent, if located in the territory of the Italian State.

16.3 Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he or she may submit a complaint via the ODR platform of the European Union which can be reached at the following link http://ec.europa.eu/consumers/odr/ (the platform will be operational from February 15, 2016). The ODR platform constitutes an access point for users who wish to resolve disputes arising from online sales or service contracts out of court. To this end, we inform you that Decocasashop’s e-mail address is assistenza@decocasashop.it.
16.4 According to Article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 no. 206 (Consumer Code) the customer can use the Joint Conciliation procedure. The Procedure can be initiated if the consumer, after submitting a complaint to the company, has not received a response within thirty days or has received a response that is not deemed satisfactory by him. The customer who decides to use the Joint Conciliation procedure is obliged to send the application to the address: conciliazione@consorzionetcomm.it or to the fax number 02/87181126. For more information, see: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl

16.5 If a clause or parts of a clause of this contract were legally invalid, this would not entail the invalidity of the entire contract. Rather, the ineffective provision will be replaced by an effective provision corresponding to its economic purpose. The same applies to any gaps in this contract.

16.6 Decocasashop reserves the right to modify these terms and conditions for future activities. Exceptions to this are unacceptable changes, especially of essential parts of the contract, such as key services due, which would be the subject of a change contract.

Pursuant to the Consumer Code, Chapter I of Title III of part III

Competent court Arezzo